Conservatory Light Oak Coffee Sofa Set -Madrid
⛟ 3 - 7 working days (Economy Pallet Delivery)
⛟ 5 - 10 working days (RW Fleet Delivery)
We understand that sometimes things aren't right and you may need to return something. Below are some commonly asked questions regarding our return policy:
How do I return an item I have received but no longer require?
If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund. You can call our customer service team on +353 71 91 53353 and we will then arrange a collection of the item/s you wish to return.
What if I need to return a damaged or faulty product?
Our specially trained quality controllers have inspected your furniture to make sure it’s up to our high standards before we dispatch it, so damage is rare.
Upon delivery of your goods, we recommend that you inspect them immediately, then sign to advise they are in a satisfactory condition but if you believe these goods are damaged in any way, you have the right to refuse the delivery.
If you accept an item in complete packaging but due to manufacturing errors is deemed faulty, please advise Rathwood within 14 days from the date of receipt. You can email us at email@example.com stating the faults of the items received and attach photographs of the said damaged item/s to expedite the process.
Who covers the cost of returning an item?
Should you wish to return an item to us due to no longer wanting it or you wish to exchange it for a different item, any costs incurred are the responsibility of the buyer and it is essential that these are returned to us in re-saleable condition.
If a product is faulty or damaged, we will cover the costs of the return and the cost of delivering a replacement.
How long will my refund take?
The time it takes to refund your order may depend on the reason behind your refund request.
Refund Due to a Change of Mind
Upon receiving the returned items, we will then inspect for any fault or damages and once confirmed that the item is in perfect condition in undamaged original packaging, your order is updated immediately and a refund will be processed straight away. Although we action refunds immediately, it may take up to ten working days to show in your account. Please note that we can only refund the account used to make the purchase.
Refund Due to Damaged or Faulty Product/s Received
Once the damaged or faulty product is received back at our warehouse, our team will immediately update your account and process the refund. Please expect up to 10 days for the refund amount to reflect in the provided account.
Experience year-round comfort with the Madrid Light Oak Coffee Sofa Set, a modern style suite that's perfect for enhancing your conservatory, orangeries, garden rooms, summer houses, kitchen extensions, or any cozy corner of your home. With its light oak finish, showcasing a warm light brown and oak color, this sleek set adds a touch of elegance to any space. Crafted with laminated rattan poles, it boasts a smooth and polished look and is completed with sturdy triple frame armrests, ensuring ultimate comfort and support as you relax and unwind.
The sofa set comes with supportive fiber-filled back cushions and foam-filled seat cushions that are Dacron wrapped for durability and a cosy plum finish. This set has a frame made of sustainably farmed rattan, and the base of the furniture is strengthened with Pirelli webbing for years of sturdiness and comfort.
1 x Coffee Table
1 x 2-Seater Sofa
2 x Armchairs
4 x Back Cushions
4 x Seat Cushions
Frame Material: Rattan
Frame Colour: Brown
Cushions Colour: Cream
Cushion Cover Material: Jasper Fabric
Laminated Cane Pole Arms
Foam Filled, Dacron Wrapped Seat Cushions
Fibre Filled, Dacron Wrapped Back Cushions
5 mm Glass Tabletop
Table Dimensions: Height: 48 cm x Width: 67 cm x Depth: 53 cm
Sofa Dimensions: Height: 105 cm x Width: 128 cm x Depth: 88 cm
Chair Dimensions: Height: 105 cm x Width: 73 cm x Depth: 88 cm
1 Year Warranty
* All cushion covers are removeable and machine washable to a low temperature and spin.