Alexander Rose Parasol with Tilt - 300cm Diameter (Ecru/Beige)
Return Policy
We understand that sometimes things aren't right and you may need to return something. Below are some commonly asked questions regarding our return policy:
How do I return an item I have received but no longer require?
If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund. You can call our customer service team on +353 71 91 53353 and we will then arrange a collection of the item/s you wish to return.
What if I need to return a damaged or faulty product?
Our specially trained quality controllers have inspected your furniture to make sure it’s up to our high standards before we dispatch it, so damage is rare.
Upon delivery of your goods, we recommend that you inspect them immediately, then sign to advise they are in a satisfactory condition but if you believe these goods are damaged in any way, you have the right to refuse the delivery.
If you accept an item in complete packaging but due to manufacturing errors is deemed faulty, please advise Rathwood within 14 days from the date of receipt. You can email us at furniture@rathwood.com stating the faults of the items received and attach photographs of the said damaged item/s to expedite the process.
Who covers the cost of returning an item?
Should you wish to return an item to us due to no longer wanting it or you wish to exchange it for a different item, any costs incurred are the responsibility of the buyer and it is essential that these are returned to us in re-saleable condition.
If a product is faulty or damaged, we will cover the costs of the return and the cost of delivering a replacement.
How long will my refund take?
The time it takes to refund your order may depend on the reason behind your refund request.
Refund Due to a Change of Mind
Upon receiving the returned items, we will then inspect for any fault or damages and once confirmed that the item is in perfect condition in undamaged original packaging, your order is updated immediately and a refund will be processed straight away. Although we action refunds immediately, it may take up to ten working days to show in your account. Please note that we can only refund the account used to make the purchase.
Refund Due to Damaged or Faulty Product/s Received
Once the damaged or faulty product is received back at our warehouse, our team will immediately update your account and process the refund. Please expect up to 10 days for the refund amount to reflect in the provided account.
These Alexander Parasols are operated using a crank and locking pin system. Simply rotate the crank to raise your parasol up to the desired height and place the brass pin in one of the aluminium pole holes to secure. To lower the parasol remove the locking pin and rotate the crank.
Includes:
1 x Parasol
Product Features:
- Ecru-coloured parasol to compliment your garden furniture.
- Aluminium parasol pole
- 3.0m Parasol with cranked wind up and locking pin system
Product Dimensions:
Diameter:300cm
Note: This parasol is designed for the sole purpose of a sunshade and should never be used in windy conditions as this will result in damage. It is not designed for rain protection. Parasols should not be left standing on a table when not in use and we recommend you store them in a clean and dry location.
2 Year Manufacturer's Guarantee
**Warranty available for Crank & Tilt Mechanism only.**
The Base required for this Parasol is the "Parasol Base - Concrete 11kg (Black)"
Product Code: MRB-506
IMPORTANT: Parasol Base sold separately.
