Ooni Koda 12
We understand that sometimes things aren't right and you may need to return something. Below are some commonly asked questions regarding our return policy:
How do I return an item I have received but no longer require?
If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund. You can call our customer service team on +353 71 91 53353 and we will then arrange a collection of the item/s you wish to return.
What if I need to return a damaged or faulty product?
Our specially trained quality controllers have inspected your furniture to make sure it’s up to our high standards before we dispatch it, so damage is rare.
Upon delivery of your goods, we recommend that you inspect them immediately, then sign to advise they are in a satisfactory condition but if you believe these goods are damaged in any way, you have the right to refuse the delivery.
If you accept an item in complete packaging but due to manufacturing errors is deemed faulty, please advise Rathwood within 14 days from the date of receipt. You can email us at firstname.lastname@example.org stating the faults of the items received and attach photographs of the said damaged item/s to expedite the process.
Who covers the cost of returning an item?
Should you wish to return an item to us due to no longer wanting it or you wish to exchange it for a different item, any costs incurred are the responsibility of the buyer and it is essential that these are returned to us in re-saleable condition.
If a product is faulty or damaged, we will cover the costs of the return and the cost of delivering a replacement.
How long will my refund take?
The time it takes to refund your order may depend on the reason behind your refund request.
Refund Due to a Change of Mind
Upon receiving the returned items, we will then inspect for any fault or damages and once confirmed that the item is in perfect condition in undamaged original packaging, your order is updated immediately and a refund will be processed straight away. Although we action refunds immediately, it may take up to ten working days to show in your account. Please note that we can only refund the account used to make the purchase.
Refund Due to Damaged or Faulty Product/s Received
Once the damaged or faulty product is received back at our warehouse, our team will immediately update your account and process the refund. Please expect up to 10 days for the refund amount to reflect in the provided account.
No assembly, no mess, no fuss. Cooking outdoors with gas has never been so simple (or so beautiful).
Ready right out of the box, the super-compact Ooni Koda is good to go in seconds. Simply flip down the foldable legs, insert the stone baking board, and connect to a gas tank. Ooni Koda is ready to cook in 15 minutes and can reach temperatures up to 500°C (932°F). Cooks stone-baked fresh 12” pizza in just 60 seconds, right through to roasted fish, vegetables and steaks.
Fits in any outdoor space. Ooni Koda is compatible with large propane tanks, as well as 1lb propane tanks along with a suitable adaptor. Gas fuelled for the ultimate ease and control. Instant gas ignition, reaches 500°C (932°F) in just 15 minutes. Use the heat control dial to cook pizza in just 60 seconds. Commercial grade cold-rolled carbon steel shell with a high-temperature resistant, powder-coated finish. Maximum power: 4kWh (13648 BTU)
- Material: Powder-Coated, Commercial-Grade, Cold-Rolled Carbon Stainless Steel
- Colour: Silver
Unboxed dimensions: 24.4 x 15.5 x 11.7″ (62 x 39 x 29cm)
Unboxed weight: 20.2lbs (9.2kg)
Boxed dimensions: 18.1 x 11.1 x 28.3″ (46 x 28 x 72cm)
Boxed weight: 29.7lbs (13.5kg)
Note: 3-Year Extended Warranty: Our Ooni Pizza Ranges are warranted against defective materials and workmanship for one year, extended to three years when you register your product on Ooni.com.
(Not compatible with natural gas)